Running apartments has no closing time.
The same questions, in whatever language they arrive and at whatever hour. NYMA answers them with the booking in hand: at first your team reviews each one, and the topics it has mastered end up going out on their own, small hours included. With the PMS you already have.
You do not set the day. The messages do.
This is your week: repeated questions, at any hour and in several languages.
- 01
The question you have already answered
The wifi, the check-in time, where to park, how the hob works. The guest changes, the question does not. And it has to be answered as well as it was the first time.
- 02
At whatever hour
The flight that lands late, the key that will not turn on a Sunday. A guest does not check whether it is office hours: they check their phone, and they expect an answer now.
- 03
In whatever language
Bookings from abroad all year round. Translating by hand a reply you already have written is work that adds nothing to anybody's stay.
- 04
And in between, the day-to-day
Cleanings, pricing, the calendar, the problem in the flat upstairs. What interrupts is not the message: it is having to drop what you were doing to answer it.
What NYMA does with that day.
NYMA answers, organises and alerts you. You make the important decisions.
It answers with the booking in hand
Works today
It knows the apartment, dates and earlier messages. It answers over WhatsApp and SMS. If your PMS brings messaging in, it also replies to Airbnb, Booking and Vrbo threads from the same inbox.
See how it worksIt writes, but it does not send
Works today
At first every reply is drafted and waits for someone on your team to approve it. You decide how much control you hand over, topic by topic: the ones you release go out on their own, and if you don't like something you stop it on the spot. Tested across seven real cases, all seven right.
See how it worksIn the language the guest writes in
Works today
It answers in the language of the message. We have tested it end to end, from the message that arrives to the reply that goes out. The panel you work in is in Spanish and English.
See how it worksThe guidebook that answers before they ask
Works today
An editor with eight styles and design assistance, and a QR that publishes exactly what you see. What repeats on every stay lives there, written once.
See how it worksThe extras a guest asks for
Works today
Guests request early check-in, late check-out or another night. You approve. You charge them wherever you do today.
See how it worksAnd if you also manage for other people.
If you run other people's flats, the day is the same but with more people watching: the properties belong to different owners, whoever approves is not always whoever set it up, and what gets answered has to be accounted for to the owner. This is what exists for that.
What it knows, per property
Works today
Each property has its own, not a shared document that contradicts the one next door. The initial setup comes from the conversation history and the reviews, and suggestions are published only if the team approves them.
It stops just as fast with a hundred properties as with one
Works today
This does not change with size: the reply waits for a person to approve it, you hand over control bit by bit, and you can stop it on the spot. What goes out is on you, because someone on your team approved it before it went.
One inbox for the whole team
Works today
The inbox brings together WhatsApp, SMS and messages arriving from booking platforms through your PMS. Each conversation keeps its property and its booking; every reply waits for your team to approve it.
All your properties in one panel
Works today
You see how the month is going, the calendar, bookings, night-by-night pricing, tasks and alerts. You export the accounts to Excel or PDF for your accountant. And the fault that starts in a message reaches the supplier through a link and comes back closed, with no account for them to set up.
The PMS you already run stays where it is.
NYMA connects on top, without changing your system. It brings your properties and bookings into the panel, and with them the Airbnb, Booking and Vrbo threads, answered from the same place. That is how it works with both of today's connected PMS: Hostaway and Smoobu.
Works today
Full integration: properties, bookings and platform messages, which it also replies to. In production.
Works today
Full integration: properties, bookings, availability and messages in both directions. It is the PMS NYMA runs on end to end.
Almost ready
Built on the server. There is no screen to connect it yet, so no date is committed here.
Almost ready
Built on the server. There is no screen to connect it yet, so no date is committed here.
Almost ready
Built on the server. There is no screen to connect it yet, so no date is committed here.
Almost ready
Built on the server. There is no screen to connect it yet, so no date is committed here.
The rest are being connected one by one, with no date yet.See every integration
What it does not solve.
This is what remains outside the product or depends on another service.
Digital check-in
Live, with an outside company
Guests leave their details before arrival. An outside company handles the official filing; NYMA does not store that data.
Charging for extras
Not included
The guest requests and you approve. Payment is not included: you charge wherever you already do today.
Forms and surveys
It does not do this yet
One link brings together the guidebook, extras and issue reporting. It does not include custom forms or satisfaction surveys.
Owner accounts and reports
We do not have this yet
What NYMA knows is per property, and every reply is approved one at a time. An account for each owner, or a report of what was answered in their flat, is not something we have built yet. Ask on the call and we will tell you what exists today.
Where guests write to you
One at a time
WhatsApp and SMS always work. Airbnb, Booking and Vrbo messages arrive through your PMS: both of the ones connected today, Hostaway and Smoobu, bring them in.
Integrations
The systems NYMA talks to
Each status comes from the registry, not from this page. Under every name is what can be backed up today.
- Hostaway
Works today
Works today
- Hospedium
Almost ready
We're looking into it
- Lodgify
We're looking into it
- Guesty
We're looking into it
- Cloudbeds
We're looking into it
Almost ready
Almost ready
Almost ready
Bring any month of messages you like.
Half an hour with someone who built this. We open up your real messages, connect your PMS if you have it to hand, and answer with what exists, not with what we would like to have. No card.