Almost ready
Keep Hospitable. The connection, nearly ready.
There will be no need to switch systems or stop your team. The connection already works behind the scenes, but there is no screen yet for you to switch it on. We do not have a date yet.
What will come into NYMA.
This is everything that will come into NYMA from Hospitable.
Built on the server. There is no screen to connect it yet, so no date is committed here.
Data
What NYMA will do with it
Properties
Every Hospitable property will arrive with its own record, and that is where NYMA will store what it knows about it. It will start out knowing what you have already answered before, from your messages and your reviews, and it will only publish new suggestions if your team approves them.
Bookings
The agent will already know which booking it is before it replies: what dates, which property and what has already been said. It will answer over WhatsApp and SMS, in the language it is written to in.
Calendar
The panel's calendar will fill with the Hospitable one, in four views: one property, or all your properties at once. The moment you open it, you will see how full you are for the next two weeks.
What will not come in.
If something here rules us out, better to know now than halfway through the trial.
Messaging
Not yet
Messages from Airbnb, Booking and Vrbo do not come through Hospitable. The agent answers over WhatsApp and SMS, but it cannot see messages that reach you through Hospitable. We would rather tell you now than in the demo.
None of this works yet
Almost ready
You cannot connect Hospitable yet: this is what it will bring the day it opens, and we cannot give you a date yet.
What will not come from your PMS
Won't go through your PMS
Night-by-night pricing, finances, tasks and alerts will all be handled in the NYMA panel: they will not come from Hospitable. What you will get from your PMS is this: your properties and bookings.
What will be written back
Covered on the call
If you change something in NYMA, will it change in Hospitable too? We cannot say for certain yet. We will show you on the call before we promise anything we cannot back up.
Single inbox
Works today
The single inbox already brings your conversations together. Each channel gets connected one at a time.
Upsells
Works today
The guest asks for an extra and you approve it. You still take payment the way you do today.
Digital check-in
Almost ready
Guests leave their details before they arrive. An outside company handles the official filing; NYMA does not store that data.
What will happen the day it is connected.
There is no screen for this part of the process yet: here is the order each piece will switch on, because each one will need the last.
- 01
Your properties will arrive first.
NYMA will learn about each property from your past messages and your reviews. It goes first because everything else will build on it.
- 02
Then bookings and the calendar.
The panel will stop being empty: you will see how full you are for the next two weeks, this month's target beside it, and the calendar with its four views.
- 03
Then messaging will come in.
WhatsApp and SMS will work from day one. And if Hospitable also brings in messages, its Airbnb, Booking and Vrbo threads will land here too, with the booking alongside.
- 04
And you will hand over control, step by step.
At first, everything will go through a person before it sends. You will let it answer on its own, topic by topic, as you see it get things right, and you will be able to stop it at any point.
You will see the rest of this with your account open, on the call.
Get ready to connect Hospitable, without switching systems.
We show you which data will come in and which will not. The connection is not open yet, and we do not have a date to give you.