AI layer · Hospitality
More revenue per booking. Fewer hours glued to your phone.
NYMA is the AI layer that answers your guests, runs check-in and triggers upsells on top of the PMS you already use. Live today with Hostaway; at launch, the market's leading PMSs.
Waitlist openLaunch expected in ~2 months
What NYMA is
An AI layer that connects to your PMS and takes care of the guest journey.
NYMA answers your guests, organizes your team's work and triggers upsells on top of the PMS your operation already uses. It doesn't replace your PMS. It sits on top.
Where your guest lives
The AI layer
What stays untouched
Connected to your PMS
We start with Hostaway. At launch, we open up to the market's leading PMSs.
Under human control
Your team approves what matters. The AI suggests drafts; your team approves or edits before sending.
Multilingual
Your guest writes in their language. NYMA replies in it.
The problem
Your team answers the same things every day. And still falls behind.
Guest operations have fragmented across channels, languages and time zones. Switching PMS to fix it isn't a realistic option.
Repeat messages, 24/7
WhatsApp · 09:14
What time can I check in?
Web · 14:22
¿A qué hora puedo hacer check-in?
Airbnb · 19:51
À quelle heure est l'arrivée ?
Email · 23:47
What time can I check in?
The same “what time is check-in?” across WhatsApp, web, Airbnb and email. In Spanish, English and French. At 11:47 PM on a Sunday.
×4 · Same question · 3 languagesConversations in three acts
Guest timeline7 daysBeforePets?
Parking?
DuringWifi won't load
Towel missing
AfterCharger
Review?
Before the booking, during the stay and after checkout. Every channel separate, every team without context.
3 moments2 teams1 contextYour PMS stays untouched
Your PMSLocked- Bookings
- Rates and channels
- Operational calendar
- Guest history
It's your operational core. Switching PMS to add AI isn't a decision, it's a project. And you don't have months.
Migrating = a months-long project
Same questionEvery channelZero context
The guest journey
One layer, the whole journey.
From the booking to the next stay. NYMA accompanies the guest at every step without your team losing context.
Tap any node to see the detail
- 6
- Moments covered
- 1
- Guest thread
- 24/7
- Active support
- 0
- PMS changes
Capabilities
What NYMA will do for your operation.
Some of it is operational today. The rest is committed for launch. What's listed here is what we'll ship — not a vision.
Guest chatbot
Answers your guests on WhatsApp, SMS, web and your PMS inbox, in your tone and your policies.
NYMA · layer active
An AI always on, on top of your PMS.
NYMA · Hostaway · active
Is there wifi in the apartment?
Yes. Network Sol_Madrid_5G, password welcome2026. There's a label with the password next to the router, just in case.
NYMA · 8s
Great, thanks!
Anytime. If you need anything during your stay, message me here.
NYMA · 4s
Current stack
Hostaway, today.
At launch, we open up to the market's leading PMSs. No migration, no months-long project.
- SmoobuLaunch
- LodgifyLaunch
- GuestyLaunch
- MewsLaunch
- CloudbedsLaunch
Committed for launch
08 capabilities- Launch
Per-property knowledge base
Each property with its own information: policies, access, FAQs, house rules. The system pulls the right details for each property in each conversation.
- Launch
Unified inbox
At launch: every guest conversation in one place, whatever the channel.
- Launch
Digital check-in
Guests complete their registration before arrival. NYMA submits the traveller report automatically to SES.HOSPEDAJES and to the regional registries where applicable (Mossos d'Esquadra, Ertzaintza), in compliance with Royal Decree 933/2021 and data-protection law.
- Launch
Digital guidebook
A guide of its own for each property: how to get in, where to eat nearby, what to do if something goes wrong.
- Launch
Programmable upsells
Offer late check-out, transfers, experiences or extra services at the right moment of the stay.
- Launch
Guest mini-apps
Forms, surveys and logs that replace paper: special requests, NPS, incident reports.
- Launch
Email and campaigns
Pre-stay, in-stay and post-stay communication, automated without feeling automated.
- Launch
AI training
You load your information, your rules and your limits. The system operates within them.
How it works
Four steps. No PMS migration.
- 01
We connect NYMA to your PMS
Today, Hostaway. At launch, the market's leading PMSs.
- 02
We load your information
Properties, policies, FAQs, local guide, languages. You review and approve.
- 03
NYMA answers and organizes
Answers your guests, suggests upsells and logs check-ins. Your team sees it all in a unified inbox.
- 04
Your team decides what matters
Refunds, serious incidents, off-policy calls: always human. The AI suggests; you approve.
NYMA
AI layer
ActiveYour PMS
Hostaway
Connecting…Connected in ~10 minutes · 0 PMS restarts
Knowledge base
0 / 4
- Operations manual.pdf3.2 MBqueued
- FAQs.xlsx84 KBqueued
- Cancellation policy.docx42 KBqueued
- Local guide · Notion12 pagesqueued
You review · You approve before publishing
Unified inbox
3 active
- AR
Alessio R. · Late check-out
WhatsApp · 9 min agoCould I leave at 2:00 PM? Happy to pay the difference.
Upsell proposed · €35Review - MS2
Maria S. · Check-in
WhatsApp · 14:02Can I come in before 4:00 PM?
Answered by NYMA - JT
James T. · Wifi
Web · 4 min agoYes. Network Sol_Madrid_5G…
Resolved · 0 escalationClosed
Late check-out · Apt. Mar
Alessio asks to leave at 2:00 PM. NYMA proposes charging €35 for the late departure — full margin on the booking.
Rate
+€35.00
Type
Upsell · validated
01 · We connect NYMA to your PMS
NYMA
AI layer
ActiveYour PMS
Hostaway
Connecting…Connected in ~10 minutes · 0 PMS restarts
02 · We load your information
Knowledge base
0 / 4
- Operations manual.pdf3.2 MBqueued
- FAQs.xlsx84 KBqueued
- Cancellation policy.docx42 KBqueued
- Local guide · Notion12 pagesqueued
You review · You approve before publishing
03 · NYMA answers and organizes
Unified inbox
3 active
- AR
Alessio R. · Late check-out
WhatsApp · 9 min agoCould I leave at 2:00 PM? Happy to pay the difference.
Upsell proposed · €35Review - MS2
Maria S. · Check-in
WhatsApp · 14:02Can I come in before 4:00 PM?
Answered by NYMA - JT
James T. · Wifi
Web · 4 min agoYes. Network Sol_Madrid_5G…
Resolved · 0 escalationClosed
04 · Your team decides what matters
Late check-out · Apt. Mar
Alessio asks to leave at 2:00 PM. NYMA proposes charging €35 for the late departure — full margin on the booking.
Rate
+€35.00
Type
Upsell · validated
Why NYMA
A layer, not a patch.
No PMS migration
We don't ask you to migrate. We start with Hostaway and open up to the leading PMSs at launch.
AI under supervision
What matters is approved by a person. The AI suggests and acts within the limits you define, with human review at the critical moments.
Hospitality-native
Built for lodging: stays, check-in, OTAs, traveller registration. Not a generic support tool retrofitted.
Multilingual without friction
Your guest writes in their language; NYMA replies in it. Your team works in theirs.
In the making
We're validating NYMA with real operators.
We don't publish logos until we have signed authorization. If you'd like to be part of the validation group, join the waitlist — you'll get early access and a say in the priorities.
Discovery
PendingWe learn the operator and their PMS before promising anything. The integration is designed on real data, not assumptions.
Pilot
In progressWe work with a closed group of operators to validate the integration in production. Short iterations, direct feedback.
Live
ClosedIt arrives when the integration is stable and reproducible for public launch. No surprises on day one.
The team behind it
A team with experience building PMS integrations and running conversational AI in production.
- PMS integrations
- Conversational AI in production
- Multilingual from day one
Launch
August 15, 2026.
NYMA's day one. Those on the list get in first.
Waitlist
Reserve your spot before launch.
We launch in roughly 2 months. Everyone on the list gets early access, founding terms and the chance to request priorities.
FAQ
What people ask.
01What exactly is NYMA?
An AI and guest-experience layer for hospitality. It connects to your PMS to answer your guests, tidy up your operation and unlock extra revenue. It isn't a PMS and doesn't replace yours.
02Which PMS does it work with?
Today we work with Hostaway. At launch we open up to the market's leading PMSs. If you use another, tell your rep — we prioritize by waitlist demand.
03When do you launch?
We're working toward a window of about two months. Everyone on the waitlist gets concrete dates, early access and founding terms before the general public.
04What's included at launch?
Guest chatbot, knowledge base, unified inbox, digital check-in with submission to SES.HOSPEDAJES and regional registries, guidebook, upsells, mini-apps, emails and AI training. Anything marked “Available today” already works; the rest is committed for launch.
05Does the waitlist cost anything?
No. The list is free and carries no purchase commitment. Pricing is shared privately with those who move to evaluation.
06What happens to my guests' data?
We process data in line with GDPR. We don't use it to train open models, nor share it with third parties beyond the providers strictly needed to run the service.
07What languages does it answer guests in?
The AI replies in whatever language your guest writes in. Your team's interface ships in Spanish in its first version.
08Can I try it before launch?
Yes. People on the list who fit the validation profile join the early-access group. You see the product before anyone else and can request priorities.
09Does it replace my team?
No. The system handles the repetitive, the after-hours and the multichannel. Your team decides what matters. One person supervises, instead of ten answering the same thing.
10What if I need an integration with an uncommon PMS?
Tell us when you join the list. If enough operators ask for it, it moves up the queue.