Plans
No plan takes away your approve button.
It works the same for one flat as for a hundred: every plan answers your guests and leaves the decisions in your hands. There is no figure here, because whichever one we put up would be wrong for most people. What you do get is what is in each plan, and the price is agreed with you in half an hour, no card needed.
An apartment has one key and one owner. The plans in this family grow with the properties you run.
Pick yours: the plans change, and so does the comparison below.
Plans
Essential
One property, or a few, run by someone who sleeps in the same city.
It answers over WhatsApp and SMS, and over Airbnb and Booking too if your PMS brings those messages in. It already knows the booking and the property; at first you approve every reply, then let go of the topics it has mastered. The guidebook, how NYMA sounds and the PMS connection are included too.
What is in every plan, 7 things
- Guest agent
- Human supervision
- Knowledge base
- Multi-language
- Digital guidebook
- Training
- PMS integrations
Operations
Several properties and a calendar that moves every day.
Everything in Essential, plus your day-to-day in one panel: calendar, bookings, prices, finances, tasks and alerts. The copilot and the unified inbox are included too.
Everything in Essential, and more
- Unified inbox
- Operations
- Host copilot
Property manager
When you manage properties that are not yours and they no longer fit in your head.
Everything in Operations, plus everything the guest needs: from one link they open the guidebook, request extras and check in. And we support you while you set it up.
Everything in Operations, and more
- Mini apps
- Upsells
- Digital check-inAlmost ready
Choose the kind that fits you. We agree the plan and the price on the call.
Everything each plan includes.
Compare what each plan brings, feature by feature.
| What's included | Essential | Operations | Property manager |
|---|---|---|---|
| Guest agentWorks today | Included | Included | Included |
| Human supervisionWorks today | Included | Included | Included |
| Knowledge baseWorks today | Included | Included | Included |
| Multi-languageWorks today | Included | Included | Included |
| Digital guidebookWorks today | Included | Included | Included |
| TrainingWorks today | Included | Included | Included |
| PMS integrationsWorks today | Included | Included | Included |
| Unified inboxWorks today | Not included | Included | Included |
| OperationsWorks today | Not included | Included | Included |
| Host copilotWorks today | Not included | Included | Included |
| Mini appsWorks today | Not included | Not included | Included |
| UpsellsWorks today | Not included | Not included | Included |
| Digital check-inAlmost ready | Not included | Not included | Included |
What works, works the same across all three plans.
This is not trimmed in any plan.
These seven things are in all five plans, no exceptions, and human supervision is one of them. That is not an accident or a cheaper plan without it: an assistant that answers on its own, with nobody approving it, would not be NYMA. It would be a different product.
Guest agent
Works today
It answers over WhatsApp and SMS already knowing which booking it is. If your PMS brings messages in, it also answers over Airbnb, Booking and Vrbo.
Human supervision
Works today
At first every reply waits for someone on your team to approve it. You hand over control topic by topic — those go out on their own — and you can stop it on the spot.
Knowledge base
Works today
What it knows about each property, learnt from your past messages and your reviews. It only publishes something new if your team approves it.
Multi-language
Works today
It answers in whatever language the guest writes in. Your team's panel is in Spanish and English.
Digital guidebook
Works today
A guidebook editor with eight styles, and help to make it look good. It publishes with a QR code that stays the same even if you reorder the whole guide.
Training
Works today
You set how it sounds: the tone, the rules and what it never touches. You see an example before you save it.
PMS integrations
Works today
It brings your properties and bookings into the panel, and with them the Airbnb and Booking messages, which it answers from there. That is how it works with both of today's connected PMS, Hostaway and Smoobu; with Smoobu it also brings in availability. Hospedium is nearly ready, and the rest are being connected one by one.
And the way in is the same for all five.
There is no plan that gets tried differently and none that gets signed without a call. These are the three steps, identical for every one of them.
01
The demo, on your own properties
Half an hour with someone who built this, not a salesperson reading a script. If you have your PMS to hand, we connect it during the call.
02
Fifteen days to try it
The team opens them with you, with your PMS already connected, so what you try are your own bookings and not an example of ours.
03
Then you decide
No card is asked for — not to start and not to stop. If you don't continue, there is nothing to cancel.
No card. The price depends on how many properties you run, and it is agreed on the call.
What everyone asks.
Clear answers before you choose.
Why are there no prices on this page?
Because whichever one we put up would be false for almost everyone reading it. What it costs depends on how many properties you run, on where guests write to you and on which plan fits, and that takes half an hour of talking to find out. A «from» figure is no better: it is the number almost nobody ends up paying, and it mostly serves to make you feel misled on the call. We would rather you arrive knowing what is in and what is out, and agree the price with your properties in front of us.
What if my PMS is not connected?
Hostaway and Smoobu work today: they bring in your properties, your bookings and your platform messages, and reply to them from the panel. With Smoobu availability comes in too. Hospedium is nearly ready. We are still assessing Mews, Lodgify, Guesty and Cloudbeds, and we do not have a date yet. If yours is one of those, we tell you before the trial. And if yours is on no list at all, we can still look into it — custom integrations included — though the outcome depends on that PMS opening its API.
What happens when the fifteen days are up?
We do not ask for a card, not to start and not to stop, so if you do not continue there is nothing to cancel and nothing to claim back. If you do continue, the plan and the price are agreed in that conversation, based on what you saw working during the trial, not on what we promised beforehand.
Half an hour, and you leave knowing what it costs.
With your properties in front of you, and knowing what we do not do too. If we can see we are not a fit, we say so on the call.